We are looking for a dynamic individual to supervise and manage daily support operations. This individual will lead the customer support team, manage the daily support queue, and be a liaison for the client services team and the client. This position is hybrid with in office availability required in South Florida

Support Manager Responsibilities:

  • Manage the support queue and day to day requests
  • Troubleshoot reported software bugs
  • Troubleshoot software issues on a basic level
  • Escalate support requests, bug reports, and features/changes that are needed
  • Implement support processes to enhance client satisfaction
  • Oversee and evaluate ongoing training efforts of support staff
  • Respond to customer support issues
  • Analysis and evaluation of client satisfaction as it pertains to support
  • Ability to work in a fast-moving environment and respond to requests with urgency
  • Generate reports based on request performance and client satisfaction
  • Implement support policies as aligned with the company

Support Manager Requirements:

  • High school diploma or equivalent
  • Proven experience as a support specialist
  • Experience working with developers or in a development setting a must
  • Prior experience in a managerial role is an advantage
  • Excellent oral, written, and interpersonal skills
  • Good communication skills a must
  • Good computer skills a must
  • A good working computer and web cam

Familiarity with Jira software is an advantage

Apply for this job

Building tech to republican/Conservatives to solve problems and win elections.