Technical Support Manager

We are looking for a Technical Support Manager to supervise and manage daily support operations. This individual will lead the Customer Support team, manage the daily support queue, and be a liaison for the Client Services team and the client.

Location

This is an office based position and you would be working from our Fort Lauderdale office. We are an office-based company with US hubs in Fort Lauderdale, Charlotte, and Fort Worth.

Qualifications

You'll have...

• High school diploma or equivalent
• Proven experience as a support specialist
• Tech savvy and dynamic individual
• Experience working with developers or in a development setting a must
• Prior experience in a managerial role is an advantage
• Excellent oral, written, and interpersonal skills
• Good communication skills a must
• Good computer skills a must
• A good working computer and web cam

Even better, you may have...

• Familiarity with Jira software is an advantage

Responsibilities

• Manage the support queue and day to day requests
• Troubleshoot reported software bugs
• Troubleshoot software issues on a basic level
• Escalate support requests, bug reports, and features/changes that are needed
• Implement support processes to enhance client satisfaction
• Oversee and evaluate ongoing training efforts of support staff
• Respond to customer support issues
• Analysis and evaluation of client satisfaction as it pertains to support
• Ability to work in a fast-moving environment and respond to requests with urgency
• Generate reports based on request performance and client satisfaction
• Implement support policies as aligned with the company

About Campaign Nucleus

Our mission at Campaign Nucleus is to empower campaigns and organizations to make a lasting impact in the dynamic and ever-evolving political landscape. We understand the challenges and complexities that political campaigns face in reaching, engaging, and mobilizing their audience. That's why we have developed a comprehensive platform that provides innovative marketing solutions tailored specifically for political campaigns and organizations.

We are a dedicated team with extensive experience in political marketing, technology, data analytics, and digital strategies. Our collective expertise spans the last three Presidential elections, providing us with valuable insights into the complexities of political campaigns. With a diverse and talented group, we bring together a wide range of backgrounds and perspectives to drive creativity and innovation. Together, we are building a better future. We believe that political campaigns and organizations have the power to create positive change in their communities and shape the world around us. By harnessing the power of targeted marketing, data-driven insights, and streamlined operations, we empower you to navigate the digital landscape, mobilize support, and make a lasting impact.

Benefits

• Competitive compensation package
• Health, dental and vision benefits
• 401k plan
• Parental leave
• Flexible working arrangements

Salary

The budgeted salary range for this position in the State of Florida may range or vary based on skills and experience.