Technical Support Manager
Campaign Nucleus, a leading SaaS platform for political campaigns and organizations is looking for a dynamic individual to supervise and manage daily technical support operations. Technical support manager will manage the daily support queue; including assisting and fixing small issues, and act as a liaison for the client services team. This position does require technical knowledge.
This position is remote and requires the ability to collaborate via Slack and Zoom.
Support Manager Responsibilities:
- Manage the support queue and day-to-day requests
- Troubleshoot reported software bugs
- Troubleshoot software issues on a basic level
- Escalate support requests, bug reports, and features/changes that are needed
- Implement support processes to enhance client satisfaction
- Respond to customer support issues
- Ability to work in a fast-moving environment and respond to requests with urgency
- Generate reports based on request performance and client satisfaction
- Implement support policies as aligned with the company
Support Manager Requirements:
- High school diploma or equivalent
- Proven experience as a technical support specialist
- Experience working with developers or in a development setting a must
- Prior experience in a managerial role is an advantage
- Excellent oral, written, and interpersonal skills
- Good communication skills a must
- Good computer skills a must
- A good working computer and web cam
- Familiarity with Jira software is an advantage
Apply for this job
Building tech to republican/Conservatives to solve problems and win elections.