Campaign Nucleus, a leading SaaS platform for political campaigns and organizations is looking for a dynamic individual to supervise and manage daily technical support operations. Technical support manager will manage the daily support queue; including assisting and fixing small issues, and act as a liaison for the client services team. This position does require technical knowledge.

This position is remote and requires the ability to collaborate via Slack and Zoom.

Support Manager Responsibilities:

  • Manage the support queue and day-to-day requests
  • Troubleshoot reported software bugs
  • Troubleshoot software issues on a basic level
  • Escalate support requests, bug reports, and features/changes that are needed
  • Implement support processes to enhance client satisfaction
  • Respond to customer support issues
  • Ability to work in a fast-moving environment and respond to requests with urgency
  • Generate reports based on request performance and client satisfaction
  • Implement support policies as aligned with the company

Support Manager Requirements:

  • High school diploma or equivalent
  • Proven experience as a technical support specialist
  • Experience working with developers or in a development setting a must
  • Prior experience in a managerial role is an advantage
  • Excellent oral, written, and interpersonal skills
  • Good communication skills a must
  • Good computer skills a must
  • A good working computer and web cam
  • Familiarity with Jira software is an advantage

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Building tech to republican/Conservatives to solve problems and win elections.